Statutory Section
We are constantly fine-tuning our products to stay one step ahead of evolving consumer needs and market shifts. We have also implemented a mechanism to drive product superiority, greater sustainability and continuous improvement in our products and processes. This ensures that every product upgrade isn't just continuous improvement, it's also a promise.
Our product strategy takes a truly holistic approach, covering every stage of the development journey from concept to consumer. This includes thoughtful design, rigorous quality assurance, ingredient safety, and effective recall management. We also prioritize consumer education, ensuring people not only understand our products but also know how to use them confidently and effectively
At Colgate-Palmolive (India), we deliver premium products while upholding high environmental standards. Our commitment to manufacturing excellence drives continuous innovation to meet evolving customer needs. In FY 2020-21, Colgate-Palmolive Company pioneered the industry’s first recyclable toothpaste tubes made from High Density Polyethylene (HDPE). By sharing insights globally, including with peers, CPC aims to accelerate the adoption of recyclable packaging across the industry.
We uphold the highest standards of quality and safety to ensure regulatory compliance. From sourcing premium raw materials to applying stringent quality control during manufacturing, every stage is closely monitored. Comprehensive testing ensures we meet and exceed industry benchmarks for safety and performance.
Guided by Colgate-Palmolive’s 26 Global Quality Standards, modeled after the U.S. FDA’s Six-System approach, CPIL covers all aspects of innovation, manufacturing, and commercialization. These standards are applied consistently across facilities, ensuring rigorous monitoring and product testing through advanced technology and robust quality systems.
Our products meet Key Release Specifications (KRSs), fulfilling specific requirements for each product type, with non-conforming products withheld to prevent unintended use. In FY 2023-24, we maintained zero incidents of non-compliance related to health and safety. This year, we also deployed advanced technologies to enhance product quality, optimize processes, and increase production capacity.
The safety and reliability of our products are at the core of our commitment to building and maintaining consumer trust. We are dedicated to transparency, providing accurate, accessible information to empower consumers to make informed choices.
We follow strict safety policies to ensure compliance with internal standards and regional regulations. Our ingredient guidelines are based on thorough scientific assessments, and we collaborate with external experts to stay ahead of advancements in ingredient safety. By partnering with suppliers who meet our high safety standards, we ensure every product maintains the highest levels of safety and quality throughout the production process.
To ensure consumer safety, we have implemented a rigorous recall process for any product that does not meet our high standards. We are proud to report zero recalls in the past decade. Our proactive approach includes mock audits, the use of Failure Modes and Effects Analysis technology to identify and address potential defects, and product coding for full traceability, reinforcing trust in the safety and quality of our products.
Listening to the consumer is the foundation of innovation and the key to creating products that truly resonate. Through surveys and multiple communication channels, we actively assess customer satisfaction, using this valuable input to refine our practices and empower our teams to contribute to ongoing product evolution.
Our dedicated team works in close collaboration with partners to pioneer groundbreaking solutions. These scientific advancements are then translated into everyday products that not only promote environmental stewardship but also enhance individual well-being.
We introduced advanced rapid microbiology technologies like ATP-bioluminescence and enzyme-chromogenic substrate methods. These allowed for faster, more accurate testing while reducing resource consumption in line with our sustainability goals.
As a result, product testing times were significantly shortened, speeding up launches and cutting waste. This improved operational efficiency and reinforced our focus on innovation and sustainability, giving us a stronger competitive edge.
Our journey of innovation is relentless, evolving year after year. In FY 2024-25, we continued to introduce a range of groundbreaking products that not only set new benchmarks but continue to define trends across categories.
